What is the top speed?
The top speed is 15.5 mph (25 kph) in the EU & 20 mph (40 kph) in the US.
The throttle & 350 Watt Motor options are only legal outside of the EU.
Last updated: January 10, 2018 07:00
How much does the system weigh?
250W Hub Motor: 1.5 kg : 3.3lbs
350-500W Hub Motor: 2.7kg : 6lbs
25 mile Power Bag : 2.1kg : 4.6 lbs 50 mile Power Bag : 3kg : 6.6 lbs Handlebar bracket : 0.2 kg : 0.44 lbs Sensors : 0.1 kg : 0.22 lbs
Total (25 miles 250W system) 3.9kg : 8.6lbs Total (50 miles 250W system) 4.8kg : 10.1 lbs Total (50 miles 250W system) 6kg : 13.2lbs
Last updated: January 10, 2018 06:58
How long does it take to charge?
You can top up almost 10 miles of range per hour of charge. Full charge is reached in 3 hours for the 25 mile battery and 6 hours for the 50 mile battery.
Last updated: January 10, 2018 06:58
Is this legal in my country?
Yes. The kit is legal in Europe and North America. It conforms to EU standards which are more stringent than any other country we’ve checked. If you’re unsure, please check the legislation in your country.
Last updated: January 10, 2018 06:59
Do I need a license to ride a Swytch bike?
No license is required. The Swytch System is 100% road/street legal.
Last updated: January 10, 2018 07:00
Is Swytch suitable for use in adverse weather conditions like rain or snow?
In a word, yes! The Swytch bag, sensors and motor wheel are completely water resistant and totally safe for use in any weather.
Last updated: January 10, 2018 07:02
What tools do I need to install the Swytch System?
Standard bicycle tools which are needed for basic maintenance which are: - Hex keys - Adjustable spanner To fit the optional discrete pedal sensor you will need a pedal crank removal tool that suits your bike.
Last updated: January 10, 2018 07:04
Can it work with my multi-geared bike?
Absolutely. The Swytch is a front wheel system and works with multi geared bicycles.
Last updated: January 10, 2018 07:11
Can you fit the kit for me?
We’ll provide all the support you need to fit the kit yourself. If you don’t want to fit it yourself or don’t have a bike to convert then we have a choice of beautiful, lightweight bikes with the Swytch kit already fitted for you or you will find a number of bike shops who will be happy to fit the kit for you for a service fee.
Last updated: January 10, 2018 07:14
Is it hard to install on my bike?
It is no harder than changing a bike wheel, which is very easy! The front wheel comes complete so there is no tire change required. The brake and pedal sensors are specially designed for easy fitting onto any bike type. Please refer to our “How-to” videos for a full demo.
Last updated: January 10, 2018 07:01
Does Swytch work with my brakes?
The Swytch motor wheel is compatible with both rim brakes and disk brakes. The standard easy-fit brake sensors work with any wired brakes. If you have hydraulic brakes on your bike, tell us via your answers on the Survey, and we will send you easy-fit hydraulic brake sensors instead.
Last updated: January 10, 2018 07:07
Can I still cycle if the battery runs out of power?
Of course! The motor wheel has a freewheel mechanism meaning that there is no drag when you cycle with the power off.
Last updated: January 10, 2018 07:14
Does it have throttle control?
We offer a throttle as an added extra available now, however it is not legal for use on the road in the EU for electric bikes. Please check the legislation in your own country before installing a throttle to your bike.
Last updated: January 10, 2018 07:03
How do I find my wheel size?
The wheel size is usually printed on the side of your wheel and tire. But if you’re unsure, don’t worry! We custom build every wheel to order. And you’ll get an opportunity to double check your wheel size before we build yours.
Last updated: January 10, 2018 07:04
What are the advantages of the Swytch Hub-Drive system over mid-drive/chain drive systems?
We believe that when you convert your bike to electric you don’t want to lose the feel of the original ride. With a chain drive system, you get friction when you pedal, even when the power is off, making it feel like riding in a constant headwind. We believe one of the biggest problems with electric bikes is that you totally lose the feeling of riding your original bike. The Swytch Hub-Motor is low drag, meaning your original ride is unaffected when you switch back. The Swytch Hub-Motor is also 3 times lighter than the average mid-drive motor, so you won’t notice a difference in handling.
Last updated: January 10, 2018 07:04
How much weight can the Swytch Motor Wheel handle?
The Swytch Motor Wheel is built stronger and tougher than a normal bicycle wheel, so unless you are exceeding 200Kg of weight, you will not experience any problems.
Last updated: January 10, 2018 07:09
Do I need a torque arm for my bike?
The kit comes with torque-washers which will allow you to safely install it in most frames. Select the torque-arm add-on if you have lightweight or carbon fibre forks for extra support.
Last updated: January 10, 2018 07:10
What is the maximum gradient the Swytch System can handle?
With pedal assist 32%, which is steeper than Filbert Street - the steepest street in San Francisco! With no pedalling it can pull the average rider up a 20% gradient.
Last updated: January 11, 2018 03:35
What about spare parts? Can a local bike shop assist me?
Spare parts will be always be available by online order direct from Swytch Technology and a number of dealers and bike shops will be able to help you with component parts if preferred.
Last updated: January 10, 2018 07:12
What can I do when my battery loses its charge?
Like with all quality batteries, you can expect your Swytch Power Pack battery to last up to 3 years with normal use. After this time you can easily replace your battery by simply unzipping the Front Power Bag and replacing the Swytch Battery inside. Replacement batteries are readily available making the Swytch a versatile and long lasting electric bike product.
In the near future we hope to be able to offer a battery recycling scheme where you will be able to return your battery to us, and we will recycle it for you. We will then offer a brand new replacement battery for half the price.
Last updated: January 10, 2018 07:19
How is Swytch manufactured?
The Swytch System is designed & developed in the UK and manufactured by a trusted network of suppliers and OEMs in Taiwan and China.
Last updated: January 11, 2018 03:31
What is the mileage of the conversion kit? / How long does the battery last?
Our base unit has a range between 15-40 miles (average 25 miles). Range varies between different bicycles, riders and terrain. Please check the technical specifications for further range information.
Last updated: January 11, 2018 03:32
What kind of warranty do you offer?
All Swytch kits have 1 year limited manufacturers warranty.
Last updated: January 11, 2018 03:37
I selected multiple Swytch Kits with separate contributions on Indiegogo, but only see one reflected in my survey — what's up?
If you’ve made multiple separate orders on Indiegogo, you’ll need to complete a separate survey for each one. Please do not select your other perks as add-ons in your original survey, as this will cause duplicates in your order.
After completing your first survey, there should be a yellow bar across the last page that says “you have multiple surveys for this project” — click on that to get to survey #2. If you have more than two surveys, repeat this process to finish them all.
Last updated: January 23, 2018 11:58
I selected add-ons or upgrades with a separate contribution on Indiegogo — are those items automatically applied?
No. If you placed additional and separate contributions on Indiegogo for upgrades or add-ons, those items will not be applied to your order by default. Instead your additional contribution amounts will be added to your main order/survey, where you’ll see a positive credit balance. You’ll need to select your add-ons or upgrades in your survey, and the cost applied will be deducted from your credits.
Last updated: January 23, 2018 12:02
I have a technical question about Swytch and it's compatibility with my Bike.
If you have a technical question about how Swytch will fit onto your bike, please contact the Swytch team directly for the best possible answer. You can reach them here: [email protected]
Last updated: February 02, 2018 11:09
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.